Process automation
Automation
made easy.
I support you in digitally visualising recurring tasks. In this way, we structure your entire process along your value chain and ensure that tasks are automatically distributed and processed quickly.
Main functions
Report problems on the system
Categorise tasks automatically and prioritise
Call technicians/request support
Put all processes into a digital frameworkand ensure that they are always carried out in exactly the same way
Overall escalation process from the Operator to the CEO
Advantages
Distribute, prioritise and log tasks automatically
Monitor task status globally
Increase process quality, speed, documentation...)
In the past
For the machine operators of a leading automotive supplier from Baden-Württemberg, it used to be time-consuming and error-ridden to
report problems with machines. The operators had to inform mechanics by telephone, usually without having all the relevant details to hand. This led to massive delays in troubleshooting and increased machine downtime.
Today
This process has been completely optimised with OperAID's ‘process automation of routine tasks’ module. Machine operators can now report problems directly via the mobile app. The report is automatically enriched with all relevant information such as machine data, error codes and time stamps and forwarded to the responsible mechanic in charge.
Result
Mechanics immediately receive the data they need to take targeted action. This shortens response times, reduces downtime and ensures a more efficient troubleshooting process.
